FNB dont want to close extra account.

I’m trying to close one of my accounts to save the monthly service fees of R109. I don’t use the account, and havent used the account in 2years. Only transfer the account fees every month because the account goes into negative if I don’t do it. I was already in debt and tried to close the unused account to save money, FNB dont want to help.

The reason is I was under debt review, so I can’t close the account, because my risk profile is not on the right level(or something like that).

Now I’m finished with debt counseling from April 2020 and have no outstanding debt, but still I’m struggling to close this account and it’s costing me money. This is not my main account where my salary is being paid, or where any debits goes off.