1 reviews | Active since Oct 2018
FNB don't update their systems and make it your problem
I app**** for a premier credit card and have been struggling for 3 weeks to get it..... Currently still struggling as fnb pointed out i have outstanding accounts that have not been settled which is untrue. i sent them all the paid up letters and it wasn't enough. i had to phone days later to find out they wanted my credit report.... to which i sent it and went to the bank to follow up myself. they said the system was updated an hour ago yet no one called me but anyway i supp**** the 3 months payslips and to my shock they re-requested it today to which i sent it. FNB have made this a HUGE thing and have shown ZERO apologies with regards to this, honestly i feel it was a mistake joining this bank and will rather take my business elsewhere, as to FNB you are just a figure in their books with this level of service.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)