FNB don't really care

I have been trying to get info on sending a partnership agreement to FNB business accounts . The account I have is on 'soft hold' until this I supply the needed partnership document.when opening the account the required document was done in the Rosebank branch ( but now is not traceable ). After hours of holding and finally getting through to the correct department I'm told they will mail me the procedure or at least an email address that I can use to send the documents / it goes without saying I have not received any mails.They claim to have sent them. I have been using other accounts for my business but now need a dedicated acc. I am hoping that this complaint will help solve the issue of wasting hours on the phone messing around with the somewhat badly designed "bot" service. This has been going for 4 months . Investec claim they can have an active account within a minimal amount of time . So FNB lets see if you can actually get this together before I throw in the towel and move everything to a bank that actually may care .