FNB DON'T NEED YOUR BUSINESS!!!

In February 2018 we sent mandates and resolutions to FNB to add me as a signatory on the account and documents were handed to the relationship manager. It was not auctioned and they cannot explain why. After much frustration and complaints and emails back and forth, we were asked to fill in new mandates and resolutions. 11 days later still no joy. They just don't give a damn! you just have to wait till they decide to sort it out! Nobody has taken responsibility to resolve my problem and to date no one from the bank has called me to ask how can I help you.