FNB dont need my loyalty

Paying every month for PRIVATE member with no problems. But when you need help it is impossible to get hold of youre private banker. Always busy and never calling back. And when you get helped it is also costing you ekstra money. Did get hold of my private banker after she called me 14H26 after I asked to call me before 13h30. Where she told me that I must get her email adress on the app. After telling her it is not showing on the app se argumented with me. So it become very clear after several struggles this last month from FNB side that they do not need loyal clients. So I will be closing my account before end of this week from FNB.