FNB don't listen to their clients.

I opened a FNBY account for my daughter for the second time now. I gave the agent all the information. I spelt my daughter's names and surname for her. She gets the names right but the surname completely wrong. When say completely wrong I mean there is a completely different surname on the card. How does this happen twice. Do staff just do what they want to nevermind what the client is telling them. I would like an explanation from FNB.