FNB DONT HELP AFRIKAANS CUSTOMERS

My son is going to College and Solidariteit gave us the details of FNB to phone for a student loan from him. The first person answered. English speaking with an accent. I can barely understand her and asked for an Afrikaans speaking person. It took me right back after about 5 mins to the beginning of the line where I had to indicate again to whom I wanna speak. A second and third person picked up but NO Afrikaans speaking person to help.<br> <br> Is the money from Afrikaans speaking customers not important? All the consultants are Black and I do not understand their way of English-semantics. Sorry. It sounds as if they do not pronounce the words correct and neither do they give a damn.