FNB DONT HAVE CUSTOMER SERVICE AND LIKE TO KEEP YOUR DEEDS WHEN YOUR HOUSE IS PAID UP!

After a full year of our bond been paid up and us completing all the necessary forms to get our deeds back (we have been an FNB client for 30 years). we sent the form and all the e-mails in Jan 2019. Now a year later the call centre (who know nothing) are asking for the same form again. they promised us 6 - 8 weeks - well its been more than 52 weeks. Now it's been 10 days since I complained and we have got NOWHERE!!!!!