1 reviews | Active since Jan 2018
FNB DONT GET BACK TO YOU.
I attempted to speak to someone at FNB this morning, having got through - I was transferred from one department to another, in an attempt to query my home loan. I eventually spoke to a consultant who seemed to have an answer to my query...... I'm still waiting for a response - 2 hours later. I then took a look at their admin fees ... It's time to give CAPITEC a call, in the hope that they are competent enough to handle a query.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)