BS
Brendan S
1 reviews | Active since Jun 2017
10 Jan 2019, 20:05
FNB dont communicate
I am a FNB premier member as I make use of the slow loungers.
So it came as a huge surprise that after spending 15min in the international lounge I was charge R800. When asking what is going on I was told that FNB informed me in June/ July about the changes. This was a generic message sent to all premier member, which ended up in my spam account.
I just don't understand why when entering the international lounge, why I wasn't informed there would be a charge. Or when locking onto the app inform me of changes that affect me, but instead I get offers for increasing my credit card limit or pre-approvals for a bond.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
11 Jan 2019, 09:14Good Day Brendan Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply11 Jan 2019, 09:14
Official
Good Day Brendan Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
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Brendan S's updateReviewer Update
12 Jan 2019, 15:40I have already been to the branch and sent a complaint through. Just to be told that I got an email. However, that doesn't help much now.
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Brendan S's update12 Jan 2019, 15:40
Reviewer Update
I have already been to the branch and sent a complaint through. Just to be told that I got an email. However, that doesn't help much now.
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Brendan S's updateReviewer Update
22 Jan 2019, 21:13Thanks for your reply on hello peter with the reference number. I however haven’t had anyone from the bank call me or contact me. Which makes it rather a waste of time to just have a reference number.
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Brendan S's update22 Jan 2019, 21:13
Reviewer Update
Thanks for your reply on hello peter with the reference number. I however haven’t had anyone from the bank call me or contact me. Which makes it rather a waste of time to just have a reference number.