FNB don't care what their customers want or need.

I would like complain about the way I have been handled by Bongani and Roekaya Davids from FNB. You may as well replace these people with machines. They just regurgitate the same message over and over. They are not prepared to treat me like a person. They hide behind "that is how the system is and that is how it works". FNB is not prepared to change how the system works to serve their customers better. There is no reason an electronic payment to another bank should take more than a few seconds. Instead FNB see this as a money making opportunity to make you pay R45 for the payment to go through immediately. This is ******ion. The payments are all electronic with no human intervention. Computers are quite able to process it immediately. There is no reason why it should take 48 hours. There is also no reason why the customer can not get confirmation directly fro the receiving bank that the money has been received and is in the account that was specified. If bank like FNB don't want to change then they will soon become obsolete. I hope this day comes sooner than we expect. The 2 people above have just wasted half an hour of my time. Please don't waste my time in future. I am nobody and you will do as you please with my money and how you treat me. FNB are still unable to prove to me that a payment I made arrived in the correct account. Another useless bank. It is sad that as people we allow institutions to treat us like they do.

To FNB don't bother to post your automated reply to this complaint and I will be offended if you waste any more of my time phoning me to discuss this complaint unless you are prepared to change your system to give customers what they want and need.