FNB DONT care of ordinary citizen

I wrote the below on 03 Feb 2020 FNB never bothers to attend this case

Please help FNB MUST refud the money

See below> FNB do not protect their customer and dont care FNB Private Client do not care, i been ****** of my bank card on the 27 Nov 2020 and immidiately cancel/block the card vi FNB APP. in few mins R20 000 was transfered from my saving pocket to main transcation *** withdrawn from ATM and R17000 EFT purchase. I then reported the incident to my private banker who told me he has no laptop i should call the call centre,i did and reported and a case was opened for *****. i went to the branch on the 28 Nov2020 to suspend the R17000 transcation since it was on pending,FNB refused to suspend the transaction saying they will investigate 1st. the transaction went throgh on the 03 Dec 2020 FNB report back to me only on around 1st week of January after i follow up and they tell me that PIN was used therefore there is nothing they can do.

Sent FNB mail to appeal they only refered me back to same response of PIN being used. why didnt they suspend the transaction seeing that i reported and blocked the card, is FNB protecting our funds and personal information or are they ******** us through private bankers?

Please help this has affected me so bad and FNB do not care.