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Esther L
1 reviews | Active since Jul 2011
22 Nov 2018, 10:04
FNB dont care, no service or fedback to clients.
After my ***** incident, hellish week to get FNB to do something, I reported it on Hellopeter. Right after I did that, I got my Reference Nr: Ref ********** NF Someone called, said case escalated and they would call back next day. Well, that was 3 weeks ago. Purpose of this writing ... FNB shows loud and clear they dont care and don't follow up. I have messaged them using their "contact us" web page (I had aleady spent R100.00+ on fruitless calls ) ... that don't work either, they tell me I lie, there is no such communication. FNB has all the makings of a great bank, but the no-care situation / no feedback I wil say: stay away rather.
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Nov 2018, 11:16Good day Esther,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Nov 2018, 11:16
Official
Good day Esther,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
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Esther L's updateReviewer Update
22 Nov 2018, 11:19Same response as before, got a phonecall promising to call back (as per previous), so, so far, same ole, same ole ...
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Esther L's update22 Nov 2018, 11:19
Reviewer Update
Same response as before, got a phonecall promising to call back (as per previous), so, so far, same ole, same ole ...