1 reviews | Active since May 2012
FNB dont care about those who try.
I have been having trouble with FNB with regarding payments, they handed my accounts over t to Hammond and Pole and I have settled R180 000 down to R100 000 and making all my payments as arranges, every month I make the payments, for the last 14 months and for the past 5 months Hammond and Pole phones me every month saying I have not paid when I have.
I have raised it with them countless times, I have raised it with FNB countless times and seeing that FNB uses them I expect some level of courtesy as I am doing my up most best to pay the money and yet month in and month out I am getting harrased when I have done all they have asked me to do.
It is really poor service, and this was all due to retrenchment and I am really trying my best to comply. Not good enough it seems.
FNB maybe see the people first!
Good day Willie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Willie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)