Fnb dont care about their clients

I am extremely disappointed by the lack of urgency and communication from FNB regarding a payment that was incorrectly routed to Stitch Money in Cape Town — a company I have never interacted with.

I submitted all the required documents: affidavit, proof of payment, SAPS report, and full bank details — twice. I received minimal communication in return and no meaningful action.

After doing my own legwork, I managed to contact Stitch Money directly. They confirmed that they have the funds and are ready to refund me, but they need a simple instruction from FNB to release it. They even committed to processing the refund within 24–48 hours once that instruction is received.

Despite me escalating this repeatedly through official channels, FNB has still not sent the instruction, nor have they followed up with me — even though they have all the necessary information.

This issue could be resolved quickly and painlessly, yet I’ve been left without support or access to my own funds for weeks. I urge FNB to take accountability, communicate clearly, and take action now to resolve this matter.