1 reviews | Active since Mar 2018
fnb dont care about customers all they care about is theur money
My husband has two loans and overdraft for many years paying those account but they finished we don't even get balance notification. My husband was placed under debt review but debt councilor was not getting money from us because my husband misleaded. So Fnb continued receiving their payments as we bank with them. Surprisingly they handed my husband to the attorneys yet they are still deducting. We get calls from attorneys collecting for Fnb when we tell them that Fnb is debit their direct from my husband's account they then referred us to Fnb. We visited Fnb branches several times and they keep referring us to the attorneys they don't want to take responsibility. What's very annoying now is there is no fixed installment they take whatever the feel like taking. We don't know how we owe and we still get calls from attorneys. We just wanna say to Fnb this is the last time do this nonsense as we are switching to a bank that values customers
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
