FNB don't care about clients in this covid 19

Worst bank ever!!!. They are disappointing their clients and they are the reasons that we don't have money to feed our kids in this covid 19.i requested amount of R1247 to be reversed since the 1 May ,5 days later still without the money I need as I am not working and that money was given by uif mind you only R3500 do the math and FNB decide they want to control my household up and down whole weekend chatting on this ridiculous secure chat app people who only respond after a hour do they expect Me to stay connected and then conveniently say u haven't responded taking the little money I have buying airtime from the one person to the other just run out of air so disappointed.saturday morning internet says that FNB Somerset Mall is open drive there closed notice saying Somerset West is open get there they close notice on door only open monday- Friday .when to Somerset West got there only to be told to do it on my app here I am busy doing it and this bleedy bank say u finish doesn't even give ref number No you just have to do it under covid 19 .Don't think fnb Know what they are doing and haven't put thought in this cash flow relief sorry u don't dictate my money and keep me hanging for a week bull****!!