FNB don't care about clients

I'm totally disgusted by FNB Smart Devices complaints department. They indirectly called me a ****. They say that they can't find the call log where I was advised that I can apply for a device once some of my debt is paid off. I asked for the email address of the CEO but they just don't want to give it. So if that's what they think of their clients then they are just like other banks in SA.