FNB - Don't be so arrogant

On June 5th, 2019, i get following message from FNB :-

FNB :-) Our records show that you have exceeded the international limit authorised on your FNB Cheque card. You will no longer be afforded foreign exchange by any authorised Merchant. This also affects all your offs**** payments and card purchases. For assistance please email, ********** or call ********** for local calls and +27 ********** for international calls (option 3) between 8am and 5pm. FNB, a div of FRB Ltd.

I do not know what is FNB’s source of information as there is not a single forex related transaction i have done using my cheque card. This is in-fact a new cheque card recently issued by FNB. The only international transaction I do is all subscriptions such as iOS, Netflix, Microsoft, Taxify, Uber etc which is very common and everybody does.

Anyways, as per FNB’s instructions, i have sent email to above mentioned email address on 06th June 2019. I get an automated response that your query will be responded in 24 hours. FNB support however did not bother to send me any response. I vented my frustrations on their twitter handle as well, no response. Now this has been a week since my card is being declined and FNB does not care at all.

It seems when an organization becomes big they also become arrogant, this is the example of their arrogance where they do not seem to care at all? Why they will care, after all there will be thousands of small accounts like me.

I have lost my faith in FNB anyways, so, thought of letting the world know of my experience.