FNB don't walk their talk!

<p>I am a Private Wealth client with FNB. I pay a "mere" R419 for this priveledge. I should supposedly get very good service with this Premier package. So far I have had to fight for loans, fight for interest rates with these loans and generally it has not lived up to what it is supposed to be. Premier clients apparently can change banks, get loans etc etc 24/7 as a banker is always available - according to your ads! I recently needed a guarantee on a bond as I needed to put down a deposit for a place I am buying. I was told that "unfortunately that department is closed"! So instead of getting a good interest rate on the total amount sitting in my savings account, I had to accept a much lower interest rate in the attorneys trust account on my deposit amount. I am exceptionally annoyed by this as I now lose money - and this all because I would have had to wait for the department concerned to get back from their holiday! While I accept that everyone deserves a holiday, please do not advertise your service as 24/7 when it in fact is not! To add to this, while doing an application for a bond - I have been with FNB for about 30 years or so - I was declined a bond! Standard Bank however were happy to give me one - and that with a below prime rate! FNB you clearly do not want my business! I have bought 4 houses, more cars and motorbikes than I can think of, and never ever missed a payment ever on any of these! I feel I have been a great customer but I'm afraid you clearly no longer are a great bank. I will have to take my business elsewhere.... </p>