FNB don't give a damn about its customers!!!

<p>Have had a my gold cheque and credit card with FNB for 7to8 years now. I have always been receiving eBucks for my spend. In July 2016 I used my eBucks towards a purchase. Recently I have been noticing that I am not getting eBucks. Yesterday when I check I saw I received eBucks on the 20th Dec 2016 and 3r Jan 2017, for purchases made at Makro. I then contacted the eBucks call centre to enquire why I have not received eBucks for my other purchases. They informed that my account was downgraded in July 2016, and for that reason I dont get eBucks anymore. I then contacted FNB customer service and I was then told my account was never a gold account, to which I then informed the call centre agent that I am looking at the cards issued to me by FNB and both says it is a gold account, my bank statement also until recently said Gold Account. She then put me on hold and went to check my account, she came back to inform me that she can see my account was downgrade but she can not tell me why, because the person that did it did not give any explanation. I then asked her what is the criteria for a gold card she said R5500 which is way less than my deposits every month. I want a reason from FNB as to why this has happened? Why was I not notified? I want my eBuck which I was suppose to earn! I have spent money on my credit card which I did not have to do in order to earn more eBucks. You say if you have a Savings Pocket you get additional eBucks if your balance is over a certain amount. My balance has been way over and yet I have never received eBucks. Already I have removed my out of my account because another bank is offering more interest. If FNB does not contact me ASAP I am moving all our accounts from FNB including Business and Homeloan. I have had enough of the **** service being provided.</p> <p> </p> <p>Stop trying to be a cellphone provide and everything esle you trying so hard to be and focus on being a BANK and offering your clients a service!!!!!</p> <p> </p> <p>I requested that some one call me this morning before 8am with answsers but nothing they just don't give a ****!!!</p> <p> </p> <p>They probably gonna take 4 months to sort this out too like they did with my homeloan application.</p>