FNB don't care about *****!!!

I just want to say that I am pretty disappointed in FNB, especially after I worked for them for 8 years and also being a loyal client of theirs for 18 years! My husband and I was ****med earlier this year and the bank account used by the ********* was an FNB account. We lost R12,000.00 in the process and I thought it is my duty to report this to FNB, making them aware that this is a ********** account and asking them to stop this account before anyone else gets ****med! It is now almost a month ago and I did not get as much as a phone call from them! After sending the mail you get a reply email stating that someone will contact you within 24 hours but nothing! It seems they don't care about having ********** accounts in their books! Oh well, so much for trying to help!!!!!