1 reviews | Active since Nov 2013
FNB don't call you back
<p>I went onto teh FNB website to clarify travel insurance included with the airtickets I bought on my FNB credit card. The website asks you to leave your details so they can call you to explain.</p> <p>I left my details about 3 weeks ago.</p> <p>After a week of no response from FNB I left my details AGAIN stating that no one had called me and here I am again where no body has bothered to call or email me.</p> <p>Pathetic service. Why state something on your website and not do what you say you are going to do?</p>
Good Day Mr Donnelly,
Thank you for taking my call earlier to acknowledge your review on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Donnelly,
Thank you for taking my call earlier to acknowledge your review on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)