FNB DOING WHAT THEY DO BEST: BAD SERVICE!!!

I recently upgraded my credit card to private wealth, a decision I made more than a month ago. Despite this upgrade, I have encountered numerous issues. Firstly, I have not received any communication from my banker, and my upgraded credit card has not been delivered as promised. Last week, when attempting to use the card, I discovered that transactions were consistently being declined. Upon reviewing my credit card transactions, I noticed a total of 18 declined transaction fees, despite having sufficient funds in my account.

I promptly contacted Lehlohonolo, who assured me he would address the matter and get back to me. However, I am still waiting for a resolution. In addition, I reached out to the chat center, and my complaint was logged under CAS - ***6-Z2Z8R3. Despite the assurance of a response within 24 hours, a week has passed, and I am yet to receive any communication.

This situation is reminiscent of the poor service that led me to downgrade in 2021. It is frustrating that FNB appears unable to address issues unless escalated through platforms like HelloPeter or directed to the executive team. The lack of timely and effective resolution is disheartening and reflects poorly on the overall customer service experience provided by FNB.