FNB doesn’t want to help me when I need them the most
I’m sharing this review based on my experience with my own bank. It’s funny how banks always advertise and market their services as client driven and always providing the best value for their customers. But my experience with FNB this past week hasn’t been of any that in previous statement.
I’ve been trying to get myself a passport this past week because I have a trip to go to next month if the 12 of November with my family that has been paid for already. I work long hours during the week and on weekends our state departments are closed so it’s hard for me. I went to the bank enquired about getting my passport and I was advised that I must do it online on the Home Affairs website, which I did on the spot and paid for, the only thing that was left was to do my biometrics and take pictures then my passport application is done. I understand about the process by why is it that even when the bank is empty for an hour I’m unable to get assistance because of a booking. I expressed my concern and urgency to the people at the bank but nobody is interested in escalating my issue or even attempting to assist. I mean the bank is empty and the service desk didn’t have anyone, the whole process is completed and paid the only thing that is left is for me to complete my Biometrics and pictures then I can be a happy customer.
I find it that everything is very convenient and easy for the rich people or a certain demographic with banks, but also even the people with the least play a huge role in creating a community for the bank. I’ve had lots of terrible experiences with my banking at FNB, wether it’s with apps being down when trying to complete transactions, ATMs failing when we deposit, credit card ****(which was given to me after I explicitly said no over the phone). But in all I am meant to understand and accept after y’all send an apology over text or email, then after that it’s business as usual. This one time I ask my bank to assist me I am being shut down, not listen to and turned away by my bank, why? Is it because I don’t fall under a certain demographic or is it because the money I have with you guys is not enough for me to be taking into importance or considered to be help!?