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MC
Melissa C

1 reviews | Active since Feb 2013

08 Aug 2020, 13:45

FNB doesn't want to help

The worst bank service ever. I app**** for a gold cheque account and they delivered it. I wanted to activate it at the Brooklyn FNB branch. Stood in line for an hour and still not helped. I left, went home and phone and still not helped. Do you want my business or not? Do something about this as this is not working for me.

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Replies (2)
MC
Melissa C's update11 Aug 2020, 17:54
Reviewer Update
FNB has not resolved my issue yet. My card is still not working. Consultant phoned me and dropped the call without returning the call or resolving the problem. Keep stating my card can be activated via the FNB app but this is untrue. Every time I open the app it states I need to apply for a card. Why? I have a card. The 3 options are I don't have online banking? I have online banking and I want to be a client? So how do I get past that step? Hence I was at the bank and when I said I wanted to activate my account and card the receptionist said go home and do it on the app. She just didn't want to work. So please others don't apply for a FNB account.
MC
Melissa C's update13 Aug 2020, 19:13
Reviewer Update
Thank you FNB for sorting out my account.