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Axel D

1 reviews | Active since Mar 2020

19 Mar 2020, 13:13

FNB DOESN'T WANT TO GIVE US OUR MONEY.

FNB be held my money for one whole week after the client had already removed the hold on the account. The investigator we were given gave us different excuses everyday in regards of our account and false promises. Now because of that other customers are starting to accuse of ***** because of FNB, we've spoken the the client and he called them countless times but they've refused to take the hold off.

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Replies (3)
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Axel D's update19 Mar 2020, 16:01
Reviewer Update
The Investigator from FNB is Tsheola Mothekgi he was in charge of our case and he barely answered and once he even told us he was dealing with something else whlist he was supposed to only take care our case. He put out case aside to do other things.
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Axel D's update19 Mar 2020, 16:06
Reviewer Update
As you can see the link below has the screenshot of what Investigator Mothekgi was telling us. Judge for yourselves and see if that is the way our case is supposed to be handled after we've resolved matters with our clients. I even have a recorded conversation with my client saying he has received an email from The investigator to go and get his refund although he had settled the matter with us.

https://photos.app.goo.gl/bnHYagrT4VwRXdtYA
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Axel D's update20 Mar 2020, 14:16
Reviewer Update
I have been calling the investigator since 9am and not even one pick up.