1 reviews | Active since Mar 2009
FNB Doesn't want to close my account!!!!!!
I closed my account check account with FNB on Saturday 30/6/2018. I gave them all the information I had. When I queried a few minutes ago, I was told the account has not been closed as it takes 6 to 7 working days. They are obviously having a lot of accounts been closed. I just want FNB to know that as of the 30/06/2018, I do not accept any transactions on my closed account. The staff are are arrogant and has the cheek to tell me that the account won't be closed and they will charge a monthly fee. If they want to contact me, they must come around to my house.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)