Fnb doesn’t want to close my account

I have been asking FNB since February 2023 to close my account to this day they still did not close it. The last time they charged me over R15000,00 on monthly charges that I have never even used the account. After that I asked them to close it and they did not do so. Today I requested via email and their app why is my account still open and after so many reminders and asking them why is my account still active and on their app with Thamsanga he ir she just said “ Please be advised that you need to settle the closeout balance of R 605.15 for the account to be closed. “ and she closed our conversation without waiting for me to even reply.

I am so disappointed with FNB after so many years of using their services this is how they treat me and they keep on wanting more money from me with their negative balance and even after sending messages on their app, emails, calls and visiting their branch.

I really don’t know what to do anymore . I even tried hello peter and still I am not getting any help. Do I have to go to media in other to resolve this?