FNB doesn't want me as a client

I have been trying to get info/apply for a new CC with FNB unsuccessfully for at least four weeks now. I have a Discovery CC(Previously FNB) and and wanted to stay with FNB, was never offered that option. Started with the online application for the Premier CC,vwhere I saw after submission that my name and surname had characters added , tried to correct but can't, then tried the contact function, with no reply. Then called their call centers to no avail as I got no answer after the prompts. Tried the application contact page multiple times, no reply. Weeks later I got to a seemingly helpful lady whom promised to get back to me, she didn't. Tried contacting FNB again today and got redirected to the wrong departments 3 times, eventually got to a the Premier CC applications agent who did not identify herself, nor the dept. nor ask my name, just "hello", after I explained my query, she abruptly put me through to a general query line again , and ended up having my call answered by someone either ignoring me, not wanting to talk to me, or couldn't care less as I could hear them move around, I practically begged them to answer the call (go listen to the recording). Pathetic !

I don't have any reference numbers for my query as I never got to somebody that actually can/wants to help.

If you don't want my business just tell me so, you are literally wasting my time.

I don't want to coerce good or any service from FNB by reporting this, just an explanation why its physically impossible for me to apply for a CC.

Please don't tell me to go to a branch, you should not offer your application services online then.