FNB doesn't value its customers

I am extremely disappointed with the service I have received from my bank FNB.

Someone reported a ***** case on my account, yet the bank never notified me by SMS, phone call, or email. I only discovered two days later that I was unable to transact or access my funds.

The person who opened the case already cancelled it on the 18th of May, but as I am writing this review, my funds are still on hold and my account issues have still not been resolved.

I have been calling the bank between 3 to 8 times every single day, only to be transferred around or left waiting endlessly on hold with the ***** department. There has been no urgency, no proper communication, and no real assistance from the bank.

It honestly feels like the bank does not care about its customers at all. This situation has caused me stress, frustration, and financial inconvenience, and now I genuinely do not know what else to do to get help.

Very disappointed with the level of service and support from FNB.