FNB doesn't think CPA applies to them

Item: FNB (First National Bank)
Rating: 1
Author: Portia A

I accepted an upgrade on the app on Saturday, but immediately regretted it and went to the branch the very next day to cancel it., and was told it will take 48hrs from Monday to process, which would mean by Wedensday it should've been done. Ikept following up and heard varied and exotic versions of the same story. It was eventually only sorted the next Monday, yet FNB deemed it fit to charge me fees for the time it took them to sort themselves out! What happended to CPA cooling-off period, or is FNB exempt?! I asked them why they're charging me when they were the ones dragging their feet, and the consultant couldnt answer me. I don't think its fair to charge me for their incompetence. I need an answer so I can take it up with the Ombudsman

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Replies (1)

FNB (First National Bank)'s replyOfficial

22 Nov 2018, 10:09

Good day Portia,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply22 Nov 2018, 10:09

Official