Fnb doesn't take their clients any serious.

Good day All,

I trust this email funds you all well.

I need you to understand that the cancellation was done in October 2020 when I lost my job and the vehicle was taken back as per agreement. Therefore the agreement was terminated afterwards.

These people have been attempting to debit my account ever since than like I'm still their client due to fixed debit orders in their system. At the Trade route branch Hasinah Sebediela even helped me with changing my card for Nfc not to debit my account anylonger. I then requested assisted from the merchant in December but the company was closed at that time. So I continued trying to reach out to FNB as I was promised to be assisted.

Me being highly pregnant I still could/can't get to boksburg(merchant) in my condition without a private transport. Iv requested for assisted from the Maponya mall branch that also referred me to the call center like the Trade route branch,either because none of them knew how to resolve my query. Ever since december I've been patient with being taken from pillar to post and sent wrong forms. Still I was patient being told that il be assisted but instead I was sent incorrect forms from your call centre fill in and send back. It's like every other time I either got out of the house and went to the FNB brach to get assistance I would speak to different consultants that told me a different process to follow,while same applies with the call centers but st the end of the day none said I'm not sure or rather speak to the merchant.

However only to find out that the forms were wrong till I came across Limpho Litau who also told me about a new process of going to get affidavits at the police station.

I have explained to Limpho Litau that I could honestly give birth at any time it's a bit unsafe for me to be going in and out of the house to branches and police stations for affidavits. However I still became patient and I did as he requested. He assured me that il be assisted as soon as I send these required documents.

My point here is that a debit order reversal with any merchant takes too long and the fact that I've requested assisted with them and still haven't gotten any response from them but initially requested assisted from FNB that assured me from all the consultants in branches and call centre contact I've made. Why then was I not told to just focus on requesting a refund with the merchant strictly with them unlike made to wait on FNB to assist me after all the processes and documents I had to fill in and send back at my own expense and time? Its not fair that I'm only being referred to the merchant now on the week that my child is supposed to return to school. Schools are reopening and money was wrongfully debited on my account while transferring money to my child's school for a contract that was cancelled 3months ago and only now I'm being told to speak to the merchant after speaking to the bank from day one for weeks and actually over a month since last year and being told that il be assisted.

Fnb is not taking me serious as a client and have just waisted my time from last year since I requested for assistance. I went on Hello Peter because no one was responding or even assisted me when I needed assisted but still I keep going back and forth with no sense of urgency at all or acknowledgement of the wait and struggle I had to go through. This is not fair and not all clients are supposed in this platform.