1 reviews | Active since Apr 2017
FNB doesnt stop *****ing
<p>I made an arrangement with Ms V Randells from FNB collections on 21 July 2017 due to amounts just being debited for a personal loan account. I made an arrangement of R1000 per month, Ms Randells was helpful and reimbursed my balance and kept R1000 towards payment for July 2017.</p> <p> </p> <p>Now today when I need to pay my rental, FNB debits my account twice, R500 and then R1000.01 simultanesously - how must I pay my rental if FNB keeps *****ing my money when I already made my payment.</p> <p> </p>
Good Day,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Your complaint has been received and routed to the relevant department for investigation and resolution.
Your complaint reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Your complaint has been received and routed to the relevant department for investigation and resolution.
Your complaint reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Dear Naomi,
Thanks for the reply - Its unfortunately a huge inconvenience especially seeing as how I have my rental payment due today!!! I need my money refunded. I have tried to call Ms Randells 47 times in the last hour to no avail and she told me that she has ensured that this will not happen again.
I even have a settlement arrangement in place so who gives your bank permission to just debit as you want to.
I have had nothing but **** issues since I got my gold cheque account - so I seriously doubt that FNB is as great as you people want us to believe
Dear Naomi,
Thanks for the reply - Its unfortunately a huge inconvenience especially seeing as how I have my rental payment due today!!! I need my money refunded. I have tried to call Ms Randells 47 times in the last hour to no avail and she told me that she has ensured that this will not happen again.
I even have a settlement arrangement in place so who gives your bank permission to just debit as you want to.
I have had nothing but **** issues since I got my gold cheque account - so I seriously doubt that FNB is as great as you people want us to believe