1 reviews | Active since Oct 2017
fnb doesnt make follow up on their customers actually they dont care about their customers, I have recieved a very bad service regading my funeral policy
I have been phoning fnb ,emailing them about my Funeral policy status, I changed my account number so when I contact them to change it with them for debit order purpose they always send me an email apologising for taking long to respond and saying someone will call me even now I haven't received such call what will happen with my policy? what if I die? How are they operating
Hello Malakoanem,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Malakoanem,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)