FNB Doesnt listen
<p>Every month FNB will call me to tell me that I missed my payment. Every time I have to beg them to start sending me SMS messages again. For some reason they stopped. Today the very same thing happened and when I complained about it the lady dropped the call. How path3tic can FNB be? How hard is it to understand my request to send me the SMSes with balance due as in the past? Now listen FNB, I will change banks asap because Im fed up with this and this is not the first problem with you.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)