FNB Doesnt know the meaning of customer service!

I app**** for a new bank account telephonically, account was approved immediately. This was almost a month ago. I still dont have my bank card, I have been treated like a ******** as even the ***** dept has called me. This because I have vehicle finance (2-3 paid up vehicle) with Wesbank and the original consultaltant that opened the account probably didnt do her job!!!! They are saying that I have 2 profiles, I went into the bank and they said that they would combine the 2 profiles into one. Yet you keep on sending me messages to use my card, what card??????? Shocking!!!