1 reviews | Active since Jul 2015
FNB doesnt know how to cancel moptional debt protection
<p>I have requested my optional debt protection be cancelled over 3 motnhs ago, i have sent email, made calls but still you debit me for it every month</p> <p> </p> <p>Please cancel my optional debt protection immediatly and refund the 3 months optional debt protection you took</p> <p> </p> <p>i mean really ?</p>
Good day Mr Eugene Havenga,
We have sent you an email having done an audit on previously logged Hello Peter complaints. The posted review was referenced “Optional Debt Protection” dated 27th June 2016.
Could we ask that you comment on the customer experience and Please advise if the matter was adequately addressed.
Looking forward to hearing from you.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints
Good day Mr Eugene Havenga,
We have sent you an email having done an audit on previously logged Hello Peter complaints. The posted review was referenced “Optional Debt Protection” dated 27th June 2016.
Could we ask that you comment on the customer experience and Please advise if the matter was adequately addressed.
Looking forward to hearing from you.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints