Fnb doesn't know how their own system works.

Disgusted with FNB. Deducting declined transaction fees constantly. For the same transaction!! The transaction did not decline at the store. So why is this my fault now?? R350 was deducted over and above R8.50 per transaction and then 3 days later R450 for the very same thing. You did this to me last month for no reason at all again. Fnb has gone downhill at an alarming rate. Procedure... no money.. decline If money.. goes to pending and money is deducted. Dont come back and say declined when it wasn't in the first place. ****************. I want those fees reversed please. I have never encountered this before. Debit orders I can understand this procedure. But a card transaction. What the hell?? All the branch tells me is 'I don't know'. All secure chat tells me is 'keep your account in credit' it WAS in credit! Best I move to another bank.