Fnb doesn't keep to there word

Hi I am Mr A Abrahams I have written a couple of reviews on my experience with FNB bank it all started with my retrench monies which was deposit in to my FNB account which was remove byfnb credit card collection after weeks of phoning emailing and visiting there branches to no avail I received a mail from there collection department that they promise to rwversed monies if I can send them proof that I did a claim with FNB life I responded by sending them this claim ref only to be informed that my monies won't be returned wi do they send me this email promising to return my if I can mail them proof yet they can't keep to there word they drag me on for 6 weeks and yet nobody from that department even mailed to apologise or give me a understanding I feel FNB has promised me the money and it should be returned it is there fault that there department can't communicate with each other so there have there facts straight before they send u email promising reversal of money