FNB doesn’t honour their own arrangements

Every month I find myself complaining about FNB, discussing the problem with them which they promise to resolve then it’s back to square one!

This time FNB is not honouring a long term credit arrangement I have with them. They claim I haven’t paid my credit card in four months which is not true as R15 000 was paid at the end of September 2025.

There after I queried the various different amounts in text messages and App messages. It was after this we entered into a long term credit arrangement. It took some months to iron it out but as indicated by FNB a token payment was due before the arrangement could be loaded onto the system.

This token amount was paid and yet I still receive messages stating I owe and amount over and above what has been agreed. The long term credit arrangement has not been loaded and they now have various stories.

It’s exhausting dealing with *********** people and systems daily and having the story changing all the time. Logically why would I make a token payment if I was not interested in the long term credit arrangement? It doesn’t make sense.

I want the long term credit arrangement loaded and for this matter to be closed.

FNB doesn’t have a clue what they are doing!