FNB doesnt help You

Three weeks ago I had R 4321.60 *******ly and without my authorization debited from my account. I immedeately notified FNB and cancelled all my cards on their advice. I filled in the report they sent and sent to mailto:*** ReferenceRy*** as well as FNB complaint section. I spoke to a person at the Durban regional office who gave me the following to report to:***. I even went into my branch in Hillcrest and was refered to what i can only say was a trainee clerk, who sated I didnt have to fill any new form in as i have already lodged a complaint. I drew her attention to the urgency of the matter and that i wanted to make sure of my refund, she had no answer. It has now been three weeks and no communication or reversal of the payment and no credit to my account. I do know that you can reverse a payment within thirty days and that is fast approaching now, next week as a matter of fact. I have received no good or services from this perpetrator of *****, I have received NO HELP from FNB in stopping this theft.