US
Unhappy S
1 reviews | Active since Dec 2017
25 Nov 2019, 17:24
FNB doesnt do its job
FNB failed to properly check the complex before they approve my home loan. The property have defects. I complained to FNB and they sent a valuator for the second time to investigate my complaint and the valuator gave a report that points out the fact about the matter. Despite this report, FNB is distancing itself from the problem and they advice me to sell the property. Why do I have to take all the responsibility when things could have been prevented had they done a proper job from the beginning???
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Replies (2)
FNB (First National Bank)'s replyOfficial
26 Nov 2019, 10:36Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Nov 2019, 10:36
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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Unhappy S's updateReviewer Update
01 Dec 2019, 13:31So the "spokesperson" of fnb (Zipps Swanepoel) told me that fnb can't help me and that the valuator never said everything was fine with the property. I asked then why didn't they say anything to me if not everything was fine and she couldn't answer me. She said the only thing FNB can do is send me a formal email acknowledging my complaint. What the hell??? She also said I should sell the house after I told her that no one will buy that property in a state it looks like now. At this point I question if their valuator even do their job. Looks like they only wanted one more home loan fool to give them money.
US
Unhappy S's update01 Dec 2019, 13:31
Reviewer Update
So the "spokesperson" of fnb (Zipps Swanepoel) told me that fnb can't help me and that the valuator never said everything was fine with the property. I asked then why didn't they say anything to me if not everything was fine and she couldn't answer me. She said the only thing FNB can do is send me a formal email acknowledging my complaint. What the hell??? She also said I should sell the house after I told her that no one will buy that property in a state it looks like now. At this point I question if their valuator even do their job. Looks like they only wanted one more home loan fool to give them money.