FNB doesnt close my paid up personal loans and provides no reason why not action and how long it will take to conclude even with proof of payment and emails to two of their consultants.

I settled my two loans on Friday and two consultants from the Personal loans legal division are not acknowledging or responding to my emails to find out if the loan accounts have been closed. This is very disturbing because I need to apply for credit and this is delaying me tremendously. The service I have received is shocking and disappointing. One consultant says turnaround time is 35 days the other says 7 days there is no response to my emails FNB is not customer centric but process centric