FNB doesn’t care for their clients

Security system is poor, someone stole my phone got access to all my money and stole my money *****ulently, even managed to take 2 loans without proper security measures, now FNB is making me pay for the loans even though the matter is with ***** department. Apparently the loans manager doesn’t even respond to his emails. FNB doesn’t care for their customers, after I’ve lost so much money due to their poor security check system they also continue to keep debiting my money, I’ve had someone inform me that it’s been 4 months FNB is not doing anything about it instead her funds are locked up. I’m very disappointed it’s almost a month now since I reported and turn around time is 30 days apparently