FNB doesn't care

Today I was my last visit to an FNB branch and here's why. Just like most people around the WORLD, we the fortune few who have kept our jobs during this pandemic have found out it's not easy. FNB did not stop interest rates and kept charging us interest on our loans despite a call from the president and something called a reserve fund which by law they need to have for such instances. This is the time where it app**** and they chose to do nothing to help us. My visit started with the teller not showing any empathy for my problem I was explaining to her of the arrangement I had made for a reduced payment to my loan. She brushed me off and told me I need to call the loans department as she cant help me. She went on to try and up sell me despite my apparent frustration towards the service but she didn't care.The liver on her. Went on to place the call for where I met Ntombi on the other side who just didn't care. All that smug *** could do was sit there in judgment of me and talk to me as if I was a ******** and went on to say I stole the money by not sticking to our arrangement. I asked what arrangement she was referring to and she said the one I had signed initially when I took the loan. I asked what about the most recent arrangement I had made and she told me that it doesnt count and that I should suck it up in not so many words and move on. She needs to be fired for this poor service she gave me as it showed no effort from her side to resolve my problem; was rude,impatient and just a disgrace to the customer service name. I then proceeded to hold for another 30 minutes until the call was cut from the other end. We called again and was sent from pillar to post until I was put to the accounts department where again, nothing happened and I eventually left after holding for another 20 minutes without assistance. All I wanted was to tell them that due to the fact that I had to self isolate, I was not at work for over 3 weeks where my company refused to pay me and sent me to department of labour for them to tell me that they will only cover me for 2 weeks of my pay which I missed due to self isolation where I was in contact with a work colleague where the company refused to test us despite there being a number of us who had to go home because of their lack of planning and caring for its employees. I did not get paid and cant afford to stick to the arrangement or the payment made today and ask for an extension where I would settle the loan month end but need the payment of the funds you took to be transferred back to my account. I did not get a chance for that as FNB doesn't prioritize its customers especially those who have loans with them and are keeping them afloat. This has been a difficult time for everyone but FNB has truly lost the plot. Can you honestly expect a person to take out another loan just so they can pay back the current loan. What ****ery is that. Do like other banks and put a hold on interest charges for loans until we are on level 1 and things are back to normal and we can afford to pay as we were before lockdown. I have personally spoke to over 50 clients of FNB, nation wide (as I collect and make arrangements for a living) who will be closing their accounts when things go back to normal and i dont blame them.infact, i will.be joining them. I have had it with the despicable behaviour FNB has shown us in this lockdown. It should be ashamed of its self as this behaviour is unacceptable. Train your people better, put more people in the loans department to save your business because once we done paying, we are gone from you. Angry customer