1 reviews | Active since Dec 2017
FNB does'nt care
I am disappointed and honestly angry with FNB credit card. I app**** for a credit card on the 23/10/2020 which was approved within minutes (FNB Premier Card). Assisted by Dinah. Documents sent and acknowledged as successfully received. At this point I've been waiting on delivery of the card.
On the 28/10/2020 I called FNB to follow up on delivery and was told they cant pick up my details, I was provided Take a lot contact numbers to follow up. 29/10/2020 I called Take a lot and was told that there is nothing on file regarding my card. I then called FNB and was taken from pillar to post. Transferred to New Application a number of times and each time when I land there I'm told this is not New application I spoke with more that 5 people including Tebogo, Given and finally Cecil who I instead gets his Team leader for me which he did. Cecil explained that he could pick up my application and that it was approved and could see that it was assigned to someone however nothing was done since. Cecil's Team leader Andre called me and informed that he will escalate for my query to be wrapped up (debit check to be sent and so forth) He promised to get back to me at 12:30. Now I don't think FNB has any interest in their customers, really they have a "we don't care" attitude. I app**** for the credit card as I have an urgent need for it. I was approved. If they wanted to decline it they could have and given me feedback so I can move on, but no it was approved in minutes. I've been waiting for a week for delivery of something that has not even been attended any further after I completed my application. I explained the urgency after being sent from every department of FNB with no assistance, still no urgency app**** to resolving my query. The debit order mandate has not been sent out to my bank, no follow-up feedback nothing. I have a personal urgent family matter that must be attended to, I came to FNB for assistance and I'm treated like this does not matter as I'm just a number in the applications they have. If I knew this is how FNB treats its customers I could have gone somewhere else, but they waisted my time and still keep wasting it.
Now I need someone to urgently contact me from FNB, someone who has the care and ability to assist (I hear a lot of I cant do anything from the bankers I spoke to). I need a solution as I have already waisted a week thinking all is sorted only to find out they are sitting on it. May I please get a call by end of Business today.
So firstly she asked me am I signature on my Husbands account (what does that have to do with anything) then she moves on to tell me she can see a plastic was opened but she doesn't know what's happening to the application. Then she does verification and moves on to check my details then tells me that New Applications is waiting for Salary verification with my employer. So which is it? I told her that was the last step on that day of application of which my salary slip was sent to FNB. This tells me when she called me she had done no work to understand my complaint, not followed up with anyone as she was to follow up after I called.
I asked her to send me the details of the manger of New Application (as according to her no one can speak to that department) What department is this that its above its customers?
I asked her to give me details of the manger, she still needs to confirm the details.
I then received an email saying she cant give me the details of the manager of that department? Really FNB why is this? Is the manager not employed to serve customers of FNB?
Now FNB Complains I again ask for a manager of New loans or a manager of a related department to contact me (since it looks like other people have no information or don't have any authority to assist customers urgently)
I need capable assistance please A.S.A.P
Disappointing and a lack of care honestly
So firstly she asked me am I signature on my Husbands account (what does that have to do with anything) then she moves on to tell me she can see a plastic was opened but she doesn't know what's happening to the application. Then she does verification and moves on to check my details then tells me that New Applications is waiting for Salary verification with my employer. So which is it? I told her that was the last step on that day of application of which my salary slip was sent to FNB. This tells me when she called me she had done no work to understand my complaint, not followed up with anyone as she was to follow up after I called.
I asked her to send me the details of the manger of New Application (as according to her no one can speak to that department) What department is this that its above its customers?
I asked her to give me details of the manger, she still needs to confirm the details.
I then received an email saying she cant give me the details of the manager of that department? Really FNB why is this? Is the manager not employed to serve customers of FNB?
Now FNB Complains I again ask for a manager of New loans or a manager of a related department to contact me (since it looks like other people have no information or don't have any authority to assist customers urgently)
I need capable assistance please A.S.A.P
Disappointing and a lack of care honestly