FNB Doesn't care!!!!!

FNB deceased estate department has failed me. On the 5th of February submitted a letter of authority from the magistrate and all relevant documents trying to access my late mothers account, i was told that after 21 working days i will be able to access itbut unfortunately even today they keep telling me that i must give them 48hrs. The sad part i borrowed money to bury my mother, even though she has money sitting in her account. Lets not forget bout Wesbank calling non stop, wanting their installments on her car. FNB as a whole has disappointed me, i have lost count of the number of visits and calls i had to undertake