FNB doesn't care and dont respond. Time to move banks.

FNB Automated response have sent me a mail on the 2nd of February 2020 that one of their consultants will phone me back within 2 days, to help and assist me in opening the right type of account for my needs. Yet to this day no further response.... Time to move Banking? I have to other business accounts with FNB, and would like to change if anyone can refer me to some better options?