FNB doesn't care about their customers.

So I logged a ***** incident over a month ago (card was ******, went to the branch to block the card yet transactions still went through from the blocked card even when there was no money in my account resulting -balance), no feedback or whatsoever. You call, they tell you it's still under investigation and when I do regular follow up they try to shush me with an email that says they have 7-30 days to investigate. Well it's been 6 already, no action from them and now I must use my airtime to hold for their agents who are forever experiencing high call volumes.